Frequently Asked Questions
Everything you need to know about your ICONIC beauty journey.
How can I track my ICONIC order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Are ICONIC products cruelty-free?
Yes, we are committed to ethical beauty. All ICONIC products are 100% cruelty-free and we do not test on animals at any stage of production.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if a product arrives damaged?
Please contact our support team within 48 hours of delivery with your order number and a photo of the damaged item. We will arrange a replacement immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.